99pkr Privacy Policy — Your Data, Handled With Care

1 Introduction

This Privacy Policy applies to all users of the 99pkr platform, accessible via the website at 99pkr.win and through the 99pkr mobile app. When we say "99pkr," "we," "us" or "our" in this document, we are referring to the operators of the 99pkr platform. When we say "you" or "your," we are referring to the person who has registered or is using the platform.

By creating an account with 99pkr or continuing to use the platform, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected and handled. This policy should be read alongside our Terms and Conditions, which govern your overall use of the platform.

We may update this Privacy Policy from time to time. When we do, the revised version will be published on this page with an updated effective date. We encourage you to check back periodically. Continued use of the platform after an update has been posted constitutes your acceptance of the revised policy.

2 What Information We Collect

We collect different categories of information depending on how you interact with 99pkr. Here is a clear breakdown of what we collect and when.

Information You Provide Directly

When you register an account, make a deposit or contact our support team, you provide information directly to us. This includes:

• Your full name, date of birth and gender as entered during registration.
• Your contact details — email address and mobile phone number.
• Your city or region of residence within Pakistan.
• Your preferred payment method — such as JazzCash mobile number, Easypaisa account details, Raast ID or bank account information for transfers.
• Identity verification documents submitted during the KYC (Know Your Customer) process — such as a copy of your CNIC or passport.
• Any messages, queries or complaints you send to the 99pkr support team.

Information Collected Automatically

When you use the 99pkr platform — whether on a mobile browser, desktop browser or the app — certain technical information is collected automatically. This includes:

• Your IP address and approximate geographic location based on that IP.
• The type of device you are using, your operating system and browser version.
• Pages visited on the platform, time spent on each page and navigation patterns.
• Log-in timestamps and session duration.
• Betting and gaming activity — bets placed, games played, amounts wagered and outcomes.
• Deposit and withdrawal transaction records, including the amounts and payment methods used.

Information From Third Parties

In some cases we may receive information about you from third parties. This typically happens when:

• A payment provider such as JazzCash, Easypaisa or a bank confirms a transaction on your behalf.
• We use an identity verification service to confirm that the documents you have submitted match official records.
• Fraud prevention or anti-money laundering (AML) screening services flag a transaction or account for review.

3 How We Use Your Information

We only use your personal information for legitimate purposes related to operating the 99pkr platform and maintaining a safe, fair experience for all Pakistani players. We do not use your data for purposes that are unrelated to these goals.

• Account Management: To create and maintain your 99pkr account, verify your identity and manage your login security.
• Processing Transactions: To handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods. Your payment details are needed to send and receive funds accurately.
• Platform Operations: To operate the sports betting, cricket, PSL, slot games, fish games and bingo features you use, and to record your betting history and account balance accurately.
• Customer Support: To respond to your queries, resolve complaints and assist with account issues. We keep records of support conversations to ensure consistency and follow up properly.
• Security and Fraud Prevention: To detect and prevent unauthorised access to your account, identify potentially fraudulent activity and comply with anti-money laundering obligations. Unusual transaction patterns or login behaviour may trigger a security review.
• Responsible Gaming: To monitor activity patterns that may indicate a player is experiencing gambling-related difficulties, and to apply self-exclusion or deposit limit requests promptly when received.
• Platform Improvement: To analyse how players navigate and use the platform so that we can fix problems, improve game performance and make the overall experience better for Pakistani users.
• Communications: To send you account-related notifications — such as deposit confirmations, withdrawal updates and security alerts. Where you have opted in, we may also send promotional messages about new games, offers or PSL betting markets. You can opt out of marketing messages at any time through your account settings.

4 When We Share Your Information

We do not sell, rent or trade your personal information to third parties. There are, however, limited circumstances in which we share data with trusted parties who help us operate the platform. In every case, we only share what is necessary and we require these parties to handle your data responsibly.

Payment Providers

When you make a deposit or request a withdrawal, your payment details are shared with the relevant payment provider — such as JazzCash, Easypaisa, Raast or your bank. This is necessary to process the transaction. These providers have their own privacy policies governing how they handle your payment information.

Identity Verification Services

To comply with KYC requirements and protect the platform from fraudulent registrations, we use identity verification services. When you submit your CNIC or passport copy, that document may be processed by a third-party verification provider. These providers are contractually required to use your data only for the purpose of completing the verification check.

Game and Technology Providers

Some of the games available on 99pkr — including certain slot games and fish games — are provided by third-party game studios. Limited technical and session data may be shared with these providers to enable the games to function correctly. Game providers do not receive your financial information or full identity details.

Legal and Regulatory Requirements

We may be required to disclose your information to relevant authorities if we receive a lawful request, or if we are required to do so to investigate suspected fraud, money laundering or other financial crime. We will only disclose what is specifically required in these circumstances.

5 How We Protect Your Data

We take the security of your personal information seriously. 99pkr uses a combination of technical and organisational measures to keep your data safe from unauthorised access, loss, misuse or disclosure.

Technical Measures

• All data transmitted between your device and the 99pkr platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. This applies whether you are using the website or the app.
• Account passwords are stored using one-way hashing. Even 99pkr staff cannot see your password in plain text — which is why we will never ask you for it directly.
• Payment information is handled through secure, encrypted payment gateways. Full payment credentials are not stored on 99pkr servers beyond what is strictly necessary to process recurring withdrawal requests.
• Our systems are monitored for unusual access patterns, and automated alerts are triggered when activity suggesting unauthorised access is detected.

Organisational Measures

• Access to personal data within 99pkr is restricted to staff members who genuinely need it to perform their role — for example, support agents handling a complaint or compliance staff processing a KYC verification.
• Staff with access to personal data are trained on data handling responsibilities and confidentiality obligations.
• Regular internal reviews of data access logs are conducted to ensure that data is only being accessed for legitimate purposes.

While we take all reasonable steps to protect your information, no system is completely immune to security risks. You also play an important role in keeping your account secure — by using a strong password, not sharing your login credentials and logging out when using shared devices.

6 How Long We Keep Your Data

We keep your personal information for as long as your account is active and for a reasonable period afterwards to allow us to handle any queries, complaints or disputes that arise after account closure. The specific retention periods we apply are:

• Account and identity data (name, date of birth, CNIC copy): Retained for the lifetime of your account and for a minimum period after account closure to comply with our anti-fraud and AML obligations.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum period after the transaction date for financial record-keeping purposes.
• Support communications (messages, complaint records): Retained for a reasonable period after the issue was resolved, to allow follow-up if needed.
• Technical and usage data (IP logs, session data): Retained for a shorter period sufficient for security monitoring and platform improvement analysis.

When personal data is no longer needed for any of the above purposes, it is securely deleted or anonymised so that it can no longer be connected back to you individually.

7 Your Rights Over Your Personal Data

You have rights over the personal information that 99pkr holds about you. Here is what you can request and how:

• Right to Access: You can ask us to provide a copy of the personal data we hold about you. We will respond to access requests within a reasonable timeframe.
• Right to Correction: If any of the personal information we hold about you is inaccurate or out of date, you can ask us to correct it. For straightforward changes like contact details, you can update these directly in your account settings.
• Right to Deletion: You can ask us to delete your personal data. We will comply with deletion requests where we are not required to retain the data for legal, financial or security reasons. Note that if you have an outstanding balance or an unresolved complaint, we may need to retain relevant data until those matters are resolved.
• Right to Restrict Processing: In certain circumstances you can ask us to limit how we use your data — for example, while a complaint is being investigated.
• Right to Opt Out of Marketing: You can opt out of receiving promotional communications from 99pkr at any time through your account settings. This will not affect essential account notifications like deposit confirmations or security alerts.

To exercise any of these rights, contact the 99pkr support team through the platform or by emailing [email protected]. We will acknowledge your request promptly and aim to resolve it within a reasonable timeframe.

8 Cookies and Tracking Technologies

99pkr uses cookies and similar tracking technologies to make the platform work properly and to help us understand how players are using it. A cookie is a small text file placed on your device when you visit the platform. Here is how we use them:

• Essential Cookies: These are required for the platform to function. They keep you logged in, maintain your session state and enable security features. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your preferences — such as your preferred language setting or the last game you played — to make your next visit more convenient.
• Analytics Cookies: These help us understand how players navigate the platform. We use this information to identify pages that are not working well and to improve the overall experience. Analytics data is aggregated and does not identify you individually.

Most mobile and desktop browsers allow you to manage cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features correctly.

9 Children and Minors

The 99pkr platform is strictly for adults aged 18 and above. We do not knowingly collect personal information from anyone under 18 years of age. If we become aware that an account has been created by a person under 18, that account will be closed immediately and any data collected will be deleted in accordance with our age verification policy.

Parents and guardians in Pakistan are encouraged to use device-level parental controls and content filters to prevent minors from accessing online gaming and betting platforms. If you believe a minor in your household has created a 99pkr account, please contact our support team immediately so we can take action.

10 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 99pkr has handled your personal information, please get in touch through one of the following channels:

• Support Chat: Via the help section within the 99pkr platform or app — available to all registered players.
• Email: [email protected] — please include "Privacy Query" in the subject line so we can route your message to the right team.

We aim to acknowledge all privacy queries within 24 hours and to provide a full response within a reasonable timeframe depending on the complexity of the request. Your privacy matters to us and we treat every query seriously.